PRIVACY POLICY

Last updated: 12 February 2026

Roadside SOS respects your privacy. This policy explains how we handle personal information when you visit our website, contact us or request our mobile tire, battery and roadside services.

Information We Collect

When you contact us or request service, we may collect your name, phone number, vehicle location, vehicle details and information about the assistance you need. We may also retain communications and service records.

Our website and hosting systems may collect technical information, such as your IP address, browser type, pages requested and access times, to operate and protect the website.

How We Use Information

We use information to respond to enquiries, confirm service availability and pricing, arrange and provide assistance, maintain service records and meet applicable legal obligations.

We limit collection and use to information reasonably needed for these purposes. Where another purpose requires consent, we will explain that purpose and obtain the appropriate consent.

Sharing and Service Providers

We may share information with personnel and service providers who need it to arrange or deliver services, host or maintain our website, or support our business operations.

We may also disclose information where required or permitted by law. Some service providers may process information outside Canada, where it may be subject to the laws of that country.

Cookies and Third-Party Services

Our website may use cookies or similar technologies for essential functions. You can manage cookies through your browser settings, although blocking them may affect some website features.

If we introduce optional analytics or advertising tracking, we will provide information about the tools, their purposes and the choices available to you before collecting information where consent is required.

Links to external websites or communication services are governed by those providers’ own privacy policies.

Retention and Protection

We retain personal information only for as long as reasonably necessary for the purposes described above and applicable legal requirements.

We use reasonable safeguards appropriate to the information we hold. No method of electronic storage or transmission is completely secure.

Your Choices and Requests

You may contact us to request access to or correction of your personal information, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity before responding.

Requests are subject to applicable legal requirements and exceptions. Withdrawing information needed to arrange assistance may limit our ability to provide the requested service.

Changes to This Policy

We may update this policy as our services or practices change. The revised version will appear on this page with an updated date. Where required, we will notify you and obtain consent for material changes.

Contact Us

For privacy questions or requests, call Roadside SOS at (905) 622-2111 and ask for the person responsible for privacy enquiries.